Accessibility

The Ministry of Industry, Commerce and Tourism has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices of the public sector.

This accessibility statement applies to the website www.cites.comercio.gob.es .

Compliance status

This website is partially compliant with Royal Decree 1112/2018 due to the lack of conformity of the aspects indicated below.

Content not accessible

The content collected below is not accessible due to the following:

Lack of compliance with Royal Decree 1112/2018

There could be some specific editing errors on some web pages.
Disproportionate burden

Not applicable.
The content does not fall within the scope of applicable legislation

There may be office files in PDF and other formats published before September 20, 2018 that do not fully comply with all accessibility requirements. Although efforts have been made to ensure that the majority of them do comply.

Third party content that is not funded or developed by us or under our control.

Preparation of this accessibility declaration

This statement was prepared on May 31, 2022.

The method used to prepare the declaration has been a self-assessment carried out by the organization itself.

Last revision of the declaration: May 31, 2022.

Observations and contact information

You may submit communications about accessibility requirements as

Report any non-compliances by this website with the established accessibility requirements
Convey other access difficulties to the content
Formulate any other query or suggestion for improvement regarding the accessibility of this website

using the following contact form or by calling +34 913 494 640.

Likewise, you can present:

A complaint regarding compliance with the requirements of RD 1112/2018
A request for accessible information relating to content that is excluded from the scope of application of RD 1112/2018 as established in its article 3, section 4, or exempt from compliance with accessibility requirements for imposing a disproportionate burden

Requests for accessible information must clearly specify the facts, reasons and request that allow us to verify that it is a reasonable and legitimate request.

You can communicate through electronic presentation with certificate or complete the accessibility complaint or request form [PDF] [1.35 MB], print it and present it at any of the places specified in article 16.4 of Law 39 /2015, of October 1, of the Common Administrative Procedure of Public Administrations.

Communications, complaints and requests for accessible information will be received and processed by the General Subdirectorate of the General Inspection of Services and Relations with Citizens.

Application procedure

If once a request for accessible information or complaint has been made, it has been rejected, if you do not agree with the decision taken , or the response does not meet the requirements contemplated in article 12.5, the interested person may initiate a claim. Likewise, a claim may be initiated in the event that the period of twenty business days has passed without having obtained a response.

The claim can be presented through any of the options included in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations

Claims must be sent to the General Subdirectorate of Information and Communications Technologies of the Ministry of Industry, Commerce and Tourism as the Unit Responsible for Accessibility of this Ministry, or, if the claim It is due to an action by said unit, to its hierarchical superior.

Optional content

Public administration websites have the duty to comply with the accessibility criteria indicated in the UNE-EN 301549:2022 standard. This regulation establishes a series of characteristics that every Web portal must meet if it wants to be accessible considering the exceptions of RD 1112/2018.

The main objective of the Ministry of Industry, Commerce and Tourism is to make its website as accessible and usable as possible. For this reason, it has been designed to adapt to current standards and regulations in relation to accessibility, complying with all priority 2 (AA) verification points defined in the Web Content Accessibility Guidelines specification (WCAG 2.1) by the Web Accessibility Initiative (WAI) of the Consortium World Wide Web (W3C), for which reviews are carried out prior to each publication of new content. In any case, you may find a page that does not adapt 100% to these standards, since some of the sections contained in the portal are in the process of adaptation and improvement. If you experience any difficulty in accessing the information contained on this website, please contact us through the following contact form. We will make the necessary improvements as soon as possible.

It must be taken into account that to carry out operations with an electronic signature, the browser must use javascript and the necessary electronic signature client components.

The website is designed with the responsive or adaptive design technique, so it can be viewed optimally from desktop computers to tablets and mobile phones.

Hot Keys

By pressing a certain key combination you can quickly access certain pages or page contents.

S key: Skip navigation (go directly to content)
Key 1: Home Page
Key 3: Web Map
Key 4: Search
Key 5: Contact
Key 6: Citizen attention
Key 7: Electronic Office of the ministry
Key 0: Accessibility

Depending on the browser you use, the key combination to use will be different:

Internet Explorer: Alt + key + Enter
Chrome and Microsoft Edge: Alt + key
Firefox: Alt + Shift + Key
Opera: Shift + Esc + key
Safari: Cmd + key

Last revision date

Last website review: 05/31/2022.

The accessibility of the pages of this site is reviewed prior to publication.

CITES

Accessibility

Compliance status

Content not accessible

Lack of compliance with Royal Decree 1112/2018

Disproportionate burden

The content does not fall within the scope of applicable legislation